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GN8120
Welcome to the GN8120 technical support area, where we offer answers to your frequently asked questions and technical product information. |
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Popular questions
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How is the GN8120 USB different from other USB adapters?
- The GN8120 USB is a quality USB system. Because it is a separate adapter, it allows you to choose any of GN Netcom´s professional-quality QD-equipped headsets. Other USB adapters are consumer grade PC headsets that are sufficient for basic use, but may not necessarily be comfortable or durable enough for all-day use. The GN8120 USB also incorporates in-line controls to facilitate quick and easy access of the most common softphone calling functions, creating the optimum interface for voice communications.
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Why don’t the function buttons work?
- The Jabra GN8120 USB function buttons will only work with compatible softphones. A separate user guide provided in the Jabra GN8120 USB box or directly with these compatible softphones gives detailed overview of each function. Examples of commons softphone functions are answer/end calls, emergency calling, call mute, call forward, speed dial and voice mail.
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Why is my Microphone Transmit level low?
- Make sure the microphone volume level is set properly. The Audio tab in Properties window lets you adjust the Sound Recording or microphone levels. Click the Volume button (Windows XP, Windows Me and 2000) or the Recording button (Windows 98) under Sound Recording to open the Sound Recording window (15). The Volume slider (13) adjusts the sound recording or microphone levels. Make sure that the Volume slider is set In the middle of the control and the Mute box is not selected. I plugged the GN8120 USB into my USB port, but the sound is still coming through the sound card. Go to Control Panel. Double click on Sounds and Audio Devices (Windows XP) or Sounds and Multimedia (Windows Me and 2000) or Multimedia (Windows 98) to bring up the Properties dialog box (11).Click on the Audio tab. Under Sound Playback, choose the USB Digital Audio as the preferred device. Select the Use only default devices box. Click OK.
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Why can’t I listen to my RealAudio files with GN 8110 USB?
- USB audio devices do not always work with RealAudio players. This is due to the RealAudio software design. You can listen to various digital audio files such as MP3 and Wave, through the USB using Microsoft’s MediaPlayer and other players.
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- Please note, in order to listen to stereo music your phone must support the stereo music profiles. Please check with your manufacturer for further information on this.
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