Jabra GN Ellipse

Support

GNEllipse

Welcome to the GNEllipse technical support area, where we offer answers to your frequently asked questions and technical product information.


		GNEllipse User manual			GNEllipse datasheet


	Product Support Select your product for a full range of support options

Compatibility?

FAQ for GNEllipse

Popular questions

What should I do if I hear a buzz or humming sound in my Headset?
- Move the Base farther away from the telephone.
Do I need to lift the handset to make calls?
- Some telephone systems allow on-hook dialing; refer to your telephone system user guide for instructions.
What should I check if I don’t hear a dial tone?
- Check to see that all cords and jacks are connected. Make sure that the Headset cord is fully inserted into the Remote. Make sure that the AC Adapter is plugged in and has power. Try the compatibility setting on A and G. Make sure the system is in Headset Mode. Make sure that the Battery is properly installed in the Beltpack. Make sure that the Battery is fully charged (3 hours minimum). Check that the serial numbers on the bottom of the Base unit and back of Beltpack units match; because of the security circuits, the Beltpack and Base unit must match for operation.
What should I do if I hear an echo in my Headset while speaking?
- Lower your transmit adjustment. If this makes the transmit too weak, try adjusting the Telephone Compatibility Switch setting.
What should I do if I hear noise or static or if the signal is weak?
- You may be out of range; move closer to the Base for a stronger signal.
What should I check if the other party has a hard time hearing me?
- Make sure the Mute on the Beltpack is off. Increase the transmit level (1 is the softest, 8 is loudest). Check the position of the Headset Microphone and make sure that it is placed at the corner of your mouth.
- Please note, in order to listen to stereo music your phone must support the stereo music profiles. Please check with your manufacturer for further information on this.