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Jabra BT2020

Welcome to the Jabra BT2020 technical support area, where we offer answers to your frequently asked questions and technical product information.
User manual BT2020 quick start guide
Product Brochure Declaration of conformity
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FAQ for Jabra BT2020

Popular questions
  • I hear crackling noises
    • For the best audio quality, always wear your headset on the same side of the body as your mobile phone. Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device. It is designed for the headset and the connected device to be used within 10 metres (33 feet) of each other, with no major objects in the way (walls, etc.).
  • I cannot hear anything in my headset
    • Increase the volume on the headset. Ensure that the headset is paired with the phone. Make sure that the phone is connected to the headset – if it does not connect either from the phone’s Bluetooth menu or by tapping the answer/end button, follow the pairing procedure.
  • I have connection problems
    • You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions
  • Will the Jabra Jabra BT2020 work with other Bluetooth equipment?

    • The Jabra Jabra BT2020 is designed to work with Bluetooth mobile phones.The Jabra Jabra BT2020 is designed to work with Bluetooth mobile phones.


      It can also work with other Bluetooth devices that are compliant with
      Bluetooth version 1.1, 1.2 or 2.0 and support a headset and/or handsfree
      Bluetooth profile
  • I cannot use Reject call, Call on hold, Redial or Voice dialling?
    • These functions are dependent on your phone supporting them. Please check your phone’s manual for further details.
    • Please note, in order to listen to stereo music your phone must support the stereo music profiles. Please check with your manufacturer for further information on this.