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Jabra BT620s

Welcome to the Jabra BT620s technical support area, where we offer answers to your frequently asked questions and technical product information.
BT620s user manual BT620s datasheet
BT620s Declaration of conformity BT620s software
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FAQ for Jabra BT620s

Popular questions
  • I hear crackling noises
    • For the best audio quality, always wear your headset on the same side of the body as your mobile phone. Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device. It is designed for the headset and the connected device to be used within 10 metres (33 feet) of each other, with no major objects in the way (walls, etc.).
  • Pairing with mobile phones
    • You may have deleted your headset pairing connection in your mobile phone. Ensure that both devices are fully charged. Follow the pairing instructions in the user manual.
    • Please note, in order to listen to stereo music your phone must support the stereo music profiles. Please check with your manufacturer for further information on this.
  • I can hear stereo but the music control buttons do not work
    • The connected device must support the Bluetooth profile for remote control, AVRCP to make the music control buttons work. Please consult your device's user manual.
  • I cannot hear anything in my headset
    • Increase the volume on the headset. Ensure that the headset is paired with the phone. Make sure that the phone is connected to the headset – if it does not connect either from the phone’s Bluetooth menu or by tapping the answer/end button, follow the pairing procedure.
  • I cannot use Reject call, Call on hold, Redial or Voice dialling?
    • These functions are dependent on your phone supporting them. Please check your phone’s manual for further details.
  • I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.) 
    • Make sure the other device supports Bluetooth 1.1 or 1.2 including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth Stereo headset.